Assess your operations excellence in 2 minutes
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Operations Excellence

Build best-in-class capabilities to get your operations engine ready for 10x scale

Our approach to operations excellence

We assess your operations through our 6-pillar operations excellence approach, starting from your people engine, org structure, governance mechanisms and design capabilities right up to how you handle severe failures as a firm. Based on the gap analysis, we work with your team to take these capabilities to 10/10.

People engine

Enable stability & scalability with high quality hiring, training & people practices

Ops org design

Force-multiply growth with the right org structure and scalable operations leaders

Governance mechanisms

Achieve a high degree of rigour with well-defined forums

Ops design

Bring disproportionate improvements across multiple dimensions

Early focus on cost

Build a highly efficient ops setup from early on

Code red processes

High severity incident response mechanism for brand and experience management

People engine
Enable stability & scalability with high quality hiring, training & people practices
Ops org design
Force-multiply growth with the right org structure and scalable operations leaders
Governance mechanisms
Achieve a high degree of rigour with well-defined forums
Ops design
Bring disproportionate improvements across multiple dimensions
Early focus on cost
Build a highly efficient ops setup from early on
Code red processes
High severity incident response mechanism for brand and experience management
How we partner with you
What we’ve learnt in scaling operations excellence is that there are six capabilities which need to be built for any firm to achieve “10x” customer experience and positive unit economics while scaling. This is achieved through a 3 step approach - discovery, design and execution support.
Set up people engine for reliable growth
Make the right supply choices while navigating tricky trade-offs regarding growth, cost, speed (responsiveness or TAT), scale and reliability.
S&OP transformation
Overcome painful operational silos and stitch together an end-to-end planning framework that is focused on inputs, key assumptions and processes. Set up operations for relentless execution.
Control tower installation
Install a control tower that takes a data-driven, end-to-end view of operations focused on anticipation and prevention, driven by a deep focus on designing the right leading metrics.
Structural cost transformation
Identfy the key drivers of your cost structure, envision future business plans on key dimensions, weigh critical trade-offs and make thoughtful choices to drive structural cost reduction.
Network design for scale
Identify key actors, facility personas and trade-offs, followed by a scenario-based assessment to arrive at potential network choices that best fit your objectives. We help set up your org for execution by designing expansion playbooks.
Ops org structure & leadership
Define the key traits for critical ops leadership roles to set up your org for performance at scale.

Assess your operations excellence in 2 minutes

Get a free benchmark report for your organisation against others in the ecosystem

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