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eNPS or Employee Net Promoter Score is a scoring system to measure employee satisfaction and loyalty within the organizations. It is based on the Net Promoter Score system from Bain & Company, Satmetrix Systems, Inc., and Fred Reichheld, that gauges customer loyalty.
10xPeople provides the eNPS of an org, benchmark, key positive and negative factors of eNPS, other factors, and the recommendations for the needle movement of eNPS. It also has an org health heat map that tells you exactly where to focus.
mNPS means Managers Net Promoter Score and is closely related to eNPS. From the 15000+ data points, we've seen managers have the biggest impact on employee NPS. 10xPeople provides simple & insightful report to Leaders that help them easily understand what is working well and what they need to change to build a high performing culture in their teams.
Building an org/team is a lot like building a house with the following pillars:
Org Principles: You lay the foundation by defining Org Principles describing the type of org you want to build, why behind it, and the ways of working.
Processes & Structures: This pillar determines how effectively teams in your org come together & deliver the business objectives to enable growth at scale.
Practices: Practices have the power to reinforce the right behaviors in culture. Key components in the practices help you to determine can employees deliver on their roles with the current capabilities, processes, and motivation level.
People: People pillar determines how efficiently leaders and managers enable teams & the organization to deliver the impact.
Manager barometer empowers managers to set up the continuous feedback loop with their team (direct reports) and understand the team's feelings and needs. The manager barometer report shows the overall sentiment of the team and where the biggest opportunities lie for the team's development.
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