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Customer Experience

Convert intuition into quantitative understanding of what matters to customers and turbocharge customer-led growth

Customer Experience

Convert intuition into quantitative understanding of what matters to customers and turbocharge customer-led growth

Customer Experience

Convert intuition into quantitative understanding of what matters to customers and turbocharge customer-led growth

You’ll be in good company

“xto10x changed my personal thought process on customer experience quite a bit. One of the key impacts was the process of analysing NPS quantitatively. A lot of organisations struggle with NPS and look at it in qualitative silos. This exercise puts us on the right track.”

Aveek Nandi

Head of product, Yulu

You’ll be in good company

“xto10x changed my personal thought process on customer experience quite a bit. One of the key impacts was the process of analysing NPS quantitatively. A lot of organisations struggle with NPS and look at it in qualitative silos. This exercise puts us on the right track.”

Aveek Nandi

Head of product, Yulu

You’ll be in good company

“xto10x changed my personal thought process on customer experience quite a bit. One of the key impacts was the process of analysing NPS quantitatively. A lot of organisations struggle with NPS and look at it in qualitative silos. This exercise puts us on the right track.”

Aveek Nandi

Head of product, Yulu

Our approach to customer experience

We build on the deep operating experience of our team at Flipkart, Cure.Fit, Ola etc. Our 5-step framework helps you identify areas for improvement, and we partner with you to build fundamental capabilities to create a "10x" customer experience.

Measurement

Map out the relevant touchpoints and measure the right things at each one

Attribution

Model impact of experience drivers on NPS & quantify the impact of NPS on business

Strategy & design

Make informed choices on what you want CX to stand for

Execution roadmap

Define the "whats" and "hows" of reactive & proactive improvement programs

Setup & culture

Align & energise the org behind CX

Our approach to customer experience

We build on the deep operating experience of our team at Flipkart, Cure.Fit, Ola etc. Our 5-step framework helps you identify areas for improvement, and we partner with you to build fundamental capabilities to create a "10x" customer experience.

Attribution

Model impact of experience drivers on NPS & quantify the impact of NPS on business

Execution roadmap

Define the "whats" and "hows" of reactive & proactive improvement programs

Measurement

Map out the relevant touchpoints and measure the right things at each one

Strategy & design

Make informed choices on what you want CX to stand for

Setup & culture

Align & energise the org behind CX

Our approach to customer experience

We build on the deep operating experience of our team at Flipkart, Cure.Fit, Ola etc. Our 5-step framework helps you identify areas for improvement, and we partner with you to build fundamental capabilities to create a "10x" customer experience.

Attribution

Model impact of experience drivers on NPS & quantify the impact of NPS on business

Execution roadmap

Define the "whats" and "hows" of reactive & proactive improvement programs

Measurement

Map out the relevant touchpoints and measure the right things at each one

Strategy & design

Make informed choices on what you want CX to stand for

Setup & culture

Align & energise the org behind CX

How we partner with you

Measure the experience

We help you arrive at what matters most to your customers and establish what to measure at which stage of the customer journey.

Attribution

Once measurement stabilises and data starts flowing in, we help your team uncover insights about what drives experience and what the business value of experience is.

Align and realise your org design

Discuss and benchmark your org design choices from the last step. Consider feedback from your leadership and HR teams to converge on your new org design plan.

Execution roadmap

Based on strategy & design, we then go on to define an improvement roadmap covering hygiene, differentiation and service recovery elements.

Setup & culture

Once the “how to” of customer experience has been established in the first four steps, the most important ingredients of success are creating the right org setup, embedding strong rituals and aligning the entire company behind them.

How we partner with you

Measure the experience

We help you arrive at what matters most to your customers and establish what to measure at which stage of the customer journey.

Attribution

Once measurement stabilises and data starts flowing in, we help your team uncover insights about what drives experience and what the business value of experience is.

Align and realise your org design

Discuss and benchmark your org design choices from the last step. Consider feedback from your leadership and HR teams to converge on your new org design plan.

Execution roadmap

Based on strategy & design, we then go on to define an improvement roadmap covering hygiene, differentiation and service recovery elements.

Setup & culture

Once the “how to” of customer experience has been established in the first four steps, the most important ingredients of success are creating the right org setup, embedding strong rituals and aligning the entire company behind them.

How we partner with you

Measure the experience

We help you arrive at what matters most to your customers and establish what to measure at which stage of the customer journey.

Attribution

Once measurement stabilises and data starts flowing in, we help your team uncover insights about what drives experience and what the business value of experience is.

Align and realise your org design

Discuss and benchmark your org design choices from the last step. Consider feedback from your leadership and HR teams to converge on your new org design plan.

Execution roadmap

Based on strategy & design, we then go on to define an improvement roadmap covering hygiene, differentiation and service recovery elements.

Setup & culture

Once the “how to” of customer experience has been established in the first four steps, the most important ingredients of success are creating the right org setup, embedding strong rituals and aligning the entire company behind them.

Let's talk about what we can do for your business

Let's talk about what we can do for your business

Let's talk about what we can do for your business

Copyright © 2022 - xto10x Technologies

PRODUCTS


SERVICES



Copyright © 2022 - xto10x Technologies

PRODUCTS


SERVICES



Copyright © 2022 - xto10x Technologies